Melbourne Property Managers
Exceptional Management of your investment Property

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It is important that you report any items requiring repair or maintenance to Tracee and Travis

as soon as you become aware of them.

With all general repairs you are required to send an email with images of the issue attached.

This assists in facilitation of an appropriate contractor. We will respond as soon as possible for any non-urgent repairs.

Urgent repairs should be reported immediately either by telephone or email.

We are available 24/7 for any repairs deemed urgent. 

 

 

Examples of urgent repairs include: 
 

Anything on this list is legally defined as an urgent repair:

• Burst water service

• Blocked or broken toilet system

• Serious roof leak

• Gas leak

• Dangerous electrical fault

• Flooding or serious flood damage

• Serious storm or fire damage

• An essential service or appliance for hot water, water, cooking, heating, or laundering is not working

• The gas, electricity or water supply is not working

• A cooling appliance or service provided by the rental provider is not working

• The property does not meet minimum standards

• A safety-related device, such as a smoke alarm or pool fence, is not working

• An appliance, fitting or fixture that is not working and causes a lot of water to be wasted

• Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

• A serious problem with a lift or staircase

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If in doubt, please do not hesitate to call for clarification on any issues